Refund policy

What Is Your Return & Exchange Policy?

14-Day Free Trial

Your first-ever Bummer order is covered under our 14-Day Free Trial.

You may return any one innerwear garment from your first order for a full refund, provided it is:

Unused
Unwashed
In its original condition with packaging intact

The remaining innerwear items from the same order are eligible for exchange only (size, fit, colour, or any available product), subject to stock availability.

Offer Validity
Applicable only to first-time customers.
Valid only on innerwear categories.
Not applicable during sale offers or promotional campaigns.

Other Information
For categories other than innerwear, only one item per order is eligible for return. Exchange is available for more than one item.
A ₹75 shipping fee applies if you request a return or exchange more than once on the same order.
Only one coupon can be applied per order.
The 100% Satisfaction Guarantee applies to innerwear only.

*Return on sale garments are not acceptable*

WHAT IF I RECEIVE A DAMAGED GARMENT?
In the unusual case where you receive a damaged or defective garment from us; please immediately notify us at hello@bummer.in with pictures of the garment and we'll instantly replace it for you as per the stock availability.

Please ensure you keep the garment untried, unworn and unwashed. Notify us within 14 days of receiving the order.

WHAT IF I RECEIVE A WRONG GARMENT? SOMETHING I DID NOT ORDER.
In the unusual case where you receive a garment which is not a part of your order; please immediately notify us at hello@bummer.in with pictures of the garment and we'll instantly replace it for you.

Please ensure that you keep the garment untried, unworn and unwashed. Notify us within 14 days of receiving the order.

Order a pack or multiple items in your first order? (Undies only)
No problem as long as you try on just one! That first one is yours to try, wear, jump around and do whatever you want to with, See if it's right for you and then keep it regardless.

Say you ordered a 6-pack, tried on one undie, and realized you need a different size. Keep the one you tried on under our 100% satisfaction guarantee and reach out to us for an exchange. We'll take back the other five (as long as they are not tried on, worn, or washed) and send six new ones in the size you need. Easy, right?

RETURN OR REPLACEMENT WILL BE VOID if:

-The return request exceeds 14 days from the date of receipt of the order by the customer.

-The product has been used.

-The product has been tampered with or altered.

-The damage is due to misuse of the product - Any damage/defect caused by a third party like laundry/washing machine or ironing service.

-The product that is returned without all original packaging and accessories, including the box/pouch, tags and barcodes, and all other items originally included with the product/s delivered.

-Products returned are different from what was shipped.

Note: Please be advised that any request for a refund, return, or exchange will not be processed if the product is received in a condition that differs from its original state or if it has been altered in any way.

Ensuring the integrity and quality of our products is paramount to us, and we appreciate your understanding in upholding these standards.

To start the return/exchange process please click on LINK

for any query reach us at hello@bummer.in