Returns & Exchange
WHAT IS YOUR EXCHANGE POLICY?
All your garments in your order are eligible for an exchange, given that they are untried, unworn and unwashed.
The price/brand tags and all original packaging must be intact.
WHAT IS YOUR RETURN POLICY?
14-Day Free Trial:
Your first order is now covered under our 14-Day Free Trial.
We’ll happily provide a replacement or full refund for innerwear items in your first-ever Bummer order, provided the products are:
Unused, Unwashed, In original condition with packaging intact
Offer Validity:
Applies only to innerwear categories, Valid only for first-time customers, Not applicable during sale offers/ campaigns
Easy Exchange is available for size and fit-related issues and for color change.
-For categories other than innerwear, only one item from the order is eligible for return.
However, exchange is possible for more than one item.
If you request a return or exchange on the same order more than once, a shipping fee of ₹75 will apply.
Note: Coupons can not be clubbed; only one coupon can be applied to a single order.
The 100% Satisfaction Guarantee applies to innerwear only.
*Return on sale garments are not acceptable*
WHAT IF I RECEIVE A DAMAGED GARMENT?
In the unusual case where you receive a damaged or defective garment from us; please immediately notify us at hello@bummer.in with pictures of the garment and we'll instantly replace it for you as per the stock availability.
Please ensure you keep the garment untried, unworn and unwashed. Notify us within 14 days of receiving the order.
WHAT IF I RECEIVE A WRONG GARMENT? SOMETHING I DID NOT ORDER.
In the unusual case where you receive a garment which is not a part of your order; please immediately notify us at hello@bummer.in with pictures of the garment and we'll instantly replace it for you.
Please ensure that you keep the garment untried, unworn and unwashed. Notify us within 14 days of receiving the order.
Order a pack or multiple items in your first order? (Undies only)
No problem as long as you try on just one! That first one is yours to try, wear, jump around and do whatever you want to with, See if it's right for you and then keep it regardless.
Say you ordered a 6-pack, tried on one undie, and realized you need a different size. Keep the one you tried on under our 100% satisfaction guarantee and reach out to us for an exchange. We'll take back the other five (as long as they are not tried on, worn, or washed) and send six new ones in the size you need. Easy, right?
RETURN OR REPLACEMENT WILL BE VOID if:
-The return request exceeds 14 days from the date of receipt of the order by the customer.
-The product has been used.
-The product has been tampered with or altered.
-The damage is due to misuse of the product - Any damage/defect caused by a third party like laundry/washing machine or ironing service.
-The product that is returned without all original packaging and accessories, including the box/pouch, tags and barcodes, and all other items originally included with the product/s delivered.
-Products returned are different from what was shipped.
Note: Please be advised that any request for a refund, return, or exchange will not be processed if the product is received in a condition that differs from its original state or if it has been altered in any way.
Ensuring the integrity and quality of our products is paramount to us, and we appreciate your understanding in upholding these standards.
To start the return/exchange process please click on LINK
for any query reach us at hello@bummer.in
